Cyndi and I have Sprint cellphone service. When we moved to Richmond, we had kind of poor service (even though we had atleast a bar on our phones). We went to the Sprint store, and the guy gave us a new PRL (preferred roaming list) as a first step. He said that was the easiest thing to try.
Last night, it didn't seem to help much, but we'll give it a few days to see what happens. He also mentioned that they could check our phones. However, that would take 1.5 hours. We were chit-chatting a bit and mentioned that it may also be a capacaty issue. We explained the problem to him, and he said that it could be. I guess we will just wait and see.
I really like my sprint service. I like them as a company. I especially like the free Sprint-to-Sprint calling. So, I hope this really works out.