…we aren’t involved in this hostage situation in London.
Image from cszar via flickr
While I was in Moscow last week, one of the things I did was go to Wendy’s. I didn’t think they had any restaurants outside of the US so I doubted it when I first heard it. But, we trekked over there…and…sure enough, there it was.
Oh yes…they had frosties too, although they could have been more chocolaty.
In September 2011, I needed a new wheelie bag. I decided to go on a limb and buy a bag from ebags (specifically their motherlode mini 21). Sure, the bag was expensive, but it had a lifetime warranty. And with the amount I travel, I decided I needed/wanted a good bag so I got it.
Well, as I was packing to leave Moscow today, I noticed the bad was coming apart. It was doing it at a seam…and it looked like it just hadn’t got caught when it was stiched (click the picture for a larger view).
Well, it had a lifetime warranty so I went to their website, found the contact us section, and did a live chat. I was expecting them to say something like: send us the bag, we’ll look at it, and send you a replacement. Read the transcript below to see what really happened:
Shane: Thank you for using eBags Live Chat support. May I please have your name to make this session more interactive?
you: yes, my name is Matt
Shane: HI Matt!
Shane: How may I help you?
you: I have an ebag motherlode mini21 I purchased about 6-7 months ago. After about 12 plane trips, one of the seams is starting to come apart. It looks like it wasn’t sewn well. What is the process for getting it fixed under warranty?
Shane: I apologize for any inconvenience this has caused you.
Shane: May I have your order number or your e-mail address to further assist you?
you: let me find it
you: order number: *********
Shane: Please give me a moment, let me see what I can find here.
you: email: ****@***********
you: the order date is 16 Sept. 2011
Shane: Please give me a moment, let me see what I can find here.
you: no problem
Shane: I am checking on that.
Shane: Please give me a moment.
Shane: Is this your current shipping address *******************?
you: that is where I was when I ordered it
Shane: May I have your current address and your phone #?
you: phone number: ****************
Shane: Okay, we will process a replacement order for the item eBags – Mother Lode TLS Mini 21″ Wheeled Duffel – Blue Yonder.
Shane: You will receive the item at the ****** address within 5-10 business days.
you: Will you want this one returned?
you: What is the process?
Shane: I appreciate your patience in receiving the item.
you: I’m currently on a trip and it may be a while before I can return the current bag to you
Shane: You can keep the item as a gift.
you: You guys are great
Shane: You are most welcome!
Shane: Is there anything else that I could help you with?
you: no, that was it
you: thank you!!!
Did you see that? Not only did the guy believe me (I was expecting to have to send them a picture, at a minimum), but he just fixed the problem then and there. AND he didn’t ask for the old bag back. WOW! This is what customer service should be like.
Not only did they listen, but they stand behind their product. Oh, and after using the bag for these 6 months…it is a great bag. I can stuff TONS into it without over stressing the zippers, it rolls really nice, and it looks good.
If you live in the US, do you ever worry how much it costs to call a cell phone (as opposed to a regular phone)?
If you live outside the US, do you ever worry how much it costs to talk on your mobile phone when someone calls you?
The answer to both of those questions is usually no. But, if the other group were to answer the other question, the answer would probably be yes. Why? Well, because of two different ways cell/mobile calls are paid.
In the caller pays system (what most of the world uses), the person who calls the mobile phone pays the cost of the phone call. The person receiving the call pays nothing.
In the other system (receiver pays) model, the call costs the same as if youwere calling a normal phone. The person with the mobile phone pays to get the phone call to their wireless device.
I’ve lived in both places. I like the fact that if someone calls my mobile, I don’t have to pay. But I never like the fact that the person calling me pays for the call. Why should they have to pay more because I choose to have a mobile/cell phone? Given the choice, I would choose receiving party pays all the time. It was my choice to have a mobile phone…why should someone else be penalized because having a landline is unnecessary?
Image from phossil via flickr
When we arrived back to England, I had a friend loan me a copy of Is That a Fish In Your Ear by David Bellos. We had been talking about translation and what that meant when he mentioned it. Here’s a review of it; however, first off, before we left the US to go live in Serbia, I had never learned another language. Sure, I had a year of Spanish on my high school transcript; but I didn’t know any more than I learned living in Texas. Even more than that, I thought it was a sheer waste of time for a generic American to learn a foreign language. Think about this….who are you going to talk to? You can travel thousands of miles in any direction and only meet people whose first language is English. Even if you travel abroad on holiday, you might learn a few words, but come on…except for France, you are going to find many people willing to speak English to you and help you out. The only time it really ever became important to me to learn a language was moving to Serbia. This caused me to see that “translation” means different things at different times. On to the book.
This book was good great. I read it in about 3 hours on a plane (now I see why my dad read so much). I only have two complaints (I’ll detail those below); however, everything David Bellos said, I had seen or realized while learning Serbian. In one case, he takes a poem in Chinese then spends two pages showing different translations. Some would say that not all were translations; however, depending upon what the author and translator needed or wanted to keep intact, they all were valid.
In addition, he talked about how translators work. As an example, he used poetry and movie titles. I had noticed that movie titles aren’t always translated (sometimes they are redone entirely). This also applies to phrases like “human rights.” Sometimes, a direct translation has undesirable connotations so they choose something else that applies more directly to the “thoughts” of the movie or phrase.
On to my two gripes: Bible Translation and language history. Mr. Bellos lumped Bible translation in with every other kind of translation. The Bible says that God “moved” (aka inspired) the writers of the Bible to write down what God wanted written down (see 2 Tim. 3:16-17). Most reliable Bible scholars believe this means that God told the men to write down exactly what He wanted written down (similar to a secretary transcribing a letter that her boss is dictating) but not exactly. God told the men what to write; however, it was written by the men (in their “style” and with words to suit their personality). See, the secretary doesn’t have leeway to “rephrase” what her boss says, but God can use people this way because He knows us better than He knows ourselves. This means that more than just the idea of what the Bible says is important…the words are important as well. Yes, translators can’t often say everything exactly how the authors wrote it (Mr. Bellos says this) but, in the case of the Bible, they can’t play fast a loose with what they have (as he did in some cases of the Chinese poem).
He then goes on and talks about language history. He starts with the account of the Tower of Babel and says it is because of this that so many people have tried to find the “original” language. For this reason, language trees have grown up. Mr. Bellos does not believe the Biblical account and pokes holes in it; however, he makes one false assumption that clouds his judgement: he assumes that the new languages were related somehow. The Bible doesn’t say they were so we cannot assume they were. Why couldn’t God have just made one group for each branch of the language tree? That fits with 1)the Bible and 2)what we see today.
In spite of my two complaints, I enjoyed the book very much. It was well written, easy to read, and covered the subject very well.
Disclosure: The book links on this page are for the Kindle version and are through my Amazon Associates account (this means I’ll get a small percentage of the sale if you buy the book by clicking the link).
When I was a kid, we had an Atari 800xl. With that computer, we had a cassette drive. One of the games on that was Prince of Persia. I loved to play that game; however, it took ages to load.
Image from clf via flickr
Tomorrow we’ll know if there will really be a petrol lorry strike or not. Last time, we only heard they voted for a strike but didn’t set a date. From the Telegraph:
Officials from the tanker drivers’ union Unite turned down the deal which was thrashed out during six days of talks between the union and representatives of six fuel distribution companies.
The union will have to name strike dates, or other forms of industrial action, by Friday afternoon unless employers agree to extend the deadline.
What will happen this time? More panic buying? More people taking reasonable steps to provide for their own good? More queues for 999 services?
Image from daquella manera via flickr
Ok, below are two pictures based on how I try to walk given the traffic direction. If you walk this way, the inside person (closest to traffic) is always walking into traffic. This lets them avoid any oncoming cars that are too close. But it never seems to work out this nice. My question is….which side of the sidewalk (or pavement) do you walk on and why?
Now, is this a solution? Not really because, eventually, the wells will dry up too. It also takes water away from everyone else. However, instead of doing something simple, I can see the government here adopting a solution like Colorado where private landowners don’t own the rain that falls on their property (there’s lots of historic reasons for this).
[Update 2012-06-13 12:14:16] This has turned into the wettest drought I have ever seen.
Image from yogentra174 via flickr
2012 marks 200 years since the start of the War of 1812. This is the second war the US fought against the British Empire for our freedom. In that war, the British captured Washington DC and burnt the White House. It was also in this war when the National Anthem–The Star Spangled Banner–was written (in 1814).
Hadn’t thought about this bit of history until I read this article. About the war, it says:
In the war American forces, with its small naval fleet, prevailed against the British and the vaunted Royal Navy. The victory was instrumental in establishing the United States as a formidable military force and solidified the country’s claim to the Louisiana Purchase, effectively doubling the size of the nation.
“The victory had a galvanizing effect on the whole country,” Wiese said. “The aftermath of the War of 1812 is when you first begin to see a cohesive sense of national identity.”
Image from boston public library via flickr